EvergreenShop operates this store and website, including any related information, content, features, tools, products, and services, to provide the User with a customized shopping experience ("Services"). EvergreenShop is powered by Squarespace technology, which allows us to offer the User the Services. This Privacy Policy describes how we collect, use, and disclose the User's personal data when visiting and using the Services, making purchases through them, or otherwise communicating with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy applies to the collection, processing, and disclosure of the User's personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, the User confirms that they are familiar with this Privacy Policy and understand the principles of collecting, using, and disclosing their data as described in this Privacy Policy.

Personal Information We Collect and Process

When using the term "personal information," we refer to information that identifies the User or can reasonably be associated with them. Personal information does not include information collected anonymously or that has been anonymized in a way that prevents identification of the User or association with them. We may collect or process the following categories of personal information, including inferences drawn from them, depending on how the User uses the Services, the User's place of residence, and to the extent permitted or required by applicable law:

Contact details include name and surname, address, billing address, shipping address, phone number, and email address.

Financial data include credit card numbers, debit card numbers and financial account numbers, payment card details, financial account details, transaction details, payment methods, payment confirmations, and other payment data.

Account information includes username, password, security questions, preferences, and settings.

Transaction information includes items that the User views, adds to cart, adds to wishlist, purchases, returns, exchanges, or cancels, as well as past transactions.

Communications with us include information provided in communications with us, e.g., when sending an inquiry to customer service.

Device information including information about the customer's device, browser, or network connection, IP address, and other unique identifiers.

Usage information including information about the customer's interactions with the Services, including the manner and time of using the Services or navigating them.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from the customer, including when creating an account, visiting or using our Services, communicating with us, or otherwise providing us with personal information.

Automatically through the Services, including from the User's device when using our products or services or visiting our websites, as well as through the use of cookies and similar technologies.

From service providers, including when we collaborate with them to support certain technology and when they collect or process the User's personal information on our behalf.

From our partners or other third-party companies.

How We Use the User's Personal Information

Depending on the User's interactions with us and the Services used by the User, we may use the User's personal information for the following purposes:

Providing, customizing, and improving the Services. We use the User's personal information to provide the Services, including to fulfill the agreement entered into with the User, process payments, fulfill orders, remember preferences and products that interest the User, send account-related notifications, process purchases, returns, exchanges, or other transactions, create and maintain the User's account and manage it, organize shipping, enable returns and exchanges, enable posting reviews, and create personalized shopping experiences, for example, by recommending products related to the User's previous purchases. This may include using the customer's personal information to personalize and improve the Services.

Marketing and advertising. We may use the User's personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, text messages, or traditional mail, and for displaying online advertisements to the User promoting products or services on our Services or other websites, including based on items purchased or added to the cart by the User or other User activities on the Services.

Security and fraud prevention. We use the User's personal information to authenticate their account, ensure secure payments and purchases, detect and investigate potentially fraudulent, illegal, dangerous, or malicious activities and take appropriate steps to combat them, as well as protect public safety and ensure the security of our services. If the User chooses to use the Services and register an account, they will be responsible for ensuring the security of their account credentials. We strongly advise against sharing username, password, and other authentication data with anyone.

Communication with the User. We use the User's personal information to provide customer support, respond to their questions, provide effective services, and maintain business relationships with them.

Legal reasons. We use the User's personal information to ensure compliance with applicable law or respond to legitimate legal processes, including requests from law enforcement or government agencies, as well as to conduct investigations or participate in evidentiary proceedings in civil matters, potential or actual lawsuits, or other contentious proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose the User's personal information to third-party companies for legitimate purposes, in accordance with this Privacy Policy. These circumstances may include:

In the case of Squarespace, we may disclose data to providers and other third-party companies that provide services on our behalf (e.g., IT management, payment processing, data analysis, customer service, cloud storage, fulfillment, and shipping).

In the case of business and marketing partners to provide marketing services and present advertisements to the User. For example, we use Squarespace to provide personalized ads through third-party services based on the User's online activity with various sellers and on various websites. Our business and marketing partners will use the User's data in accordance with their own privacy notices. Depending on their place of residence, the User may have the right to opt out of sharing their information for displaying personalized ads and marketing based on online activity with various sellers on different websites.

When the User instructs us to disclose specific information to third-party companies, requests it, or consents to it, for example, for shipping products or in connection with using social media widgets or login integrations.

With our affiliates or within our corporate group.

In connection with a business transaction such as a merger or bankruptcy to fulfill obligations under applicable law (including in response to subpoenas, search warrants, and similar requests), enforce applicable terms of service or policies, and protect and defend the Services, our rights, the User's rights, or the rights of others.

Relationship with Squarespace

The Services are hosted by Squarespace, which collects and processes personal information regarding the User's access to and use of the Services to provide and improve them. Information provided through the Services will be shared with Squarespace and third-party companies that may be located in countries other than the User's country of residence to provide services on their behalf. Furthermore, to secure, develop, and improve our business, we use certain advanced Squarespace features that include data and information obtained from the User's interactions with our Store, other sellers, and the Squarespace platform. To provide the User with these advanced features, Squarespace may use personal information collected during the User's interactions with our Store, other sellers, and the Squarespace platform. In such circumstances, Squarespace is responsible for processing the User's personal information, including responding to their requests regarding the exercise of their rights related to the use of their personal information for these purposes. To learn more about how Squarespace uses personal information and any rights the User may have, please visit Squarespace's Consumer Privacy Policy at https://www.squarespace.com/privacy. Depending on their place of residence, the User may exercise applicable rights regarding their personal information via Squarespace's Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites and other online platforms operated by third parties. When navigating to websites not affiliated with or controlled by us, the User should review their privacy and security policies and other terms and conditions. We do not guarantee the privacy or security of such websites and are not responsible for them. This includes, but is not limited to, the accuracy, completeness, and reliability of information found on those websites. Information the User provides in public or semi-public spaces, including information shared on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms without restrictions on its use by us or third parties. Our inclusion of such links does not, by itself, imply endorsement of the content on such platforms or their owners or operators, except as explained in the Services.

Children's Data

The Services are not intended for use by children. We do not knowingly collect any personal information about children below the age of majority in the User's jurisdiction. If the User is a parent or guardian of a child who has provided us with their personal information, the User may contact us using the contact details below to request its deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge of "sharing" or "selling" (as defined by applicable law) personal information of individuals under 16 years of age.

Security and Data Retention

Please note that no security measures are perfect or invulnerable, and we cannot guarantee "complete security." Furthermore, any information sent to us may not be secure during transmission. We advise against using insecure channels to send sensitive or confidential information to us.

The duration for which we retain the User's personal information depends on various factors, such as whether we need this information to maintain the User's account, provide the Services to the User, comply with legal requirements, resolve disputes, or enforce other applicable contracts and policies.

User's Rights and Choices

Depending on their place of residence, the User may have all or some of the following rights related to their personal information. However, these rights are not absolute, may apply only in certain circumstances, and, in some cases, we may reject the User's request to the extent permitted by law.

Right to access/information. The User may have the right to access personal information we hold about them.

Right to deletion. The User may have the right to request the deletion of personal information we hold about them.

Right to correction. The User may have the right to request the correction of inaccurate personal information we hold about them.

Right to data portability. The User may have the right to obtain a copy of the personal information we hold about them and request its transfer to a third party in certain circumstances and with certain exceptions.

Managing communication preferences. We may send the User promotional emails, and the User may opt out of receiving them at any time using the unsubscribe option provided in our emails to the User. If the User opts out, we may still send non-promotional emails, such as those regarding their account or orders placed.

If the User is a resident of the United Kingdom or the European Economic Area and subject to exceptions and limitations provided by local law, in addition to the rights described above, they may have the following rights:

Objection to processing and restriction of processing. The User has the right to request that we stop or restrict the processing of their personal information for certain purposes.

Withdrawal of consent. Where we require the User's consent to process their personal information, the User has the right to withdraw that consent. If the User withdraws consent, it will not affect the lawfulness of any processing based on their consent before its withdrawal.

The User may exercise any of these rights where indicated in the Services or by using the contact details below. To learn more about how Squarespace uses the User's personal information and any rights the User may have, including rights related to data processing by Squarespace, please visit https://www.squarespace.com/privacy.

We will not discriminate against the User for exercising any of these rights. We may need to verify the User's identity before processing their request, in accordance with applicable law. In accordance with applicable regulations, the User may authorize a representative to make requests on their behalf related to the exercise of their rights. Before accepting such a request from a representative, we will require proof that the representative has been authorized by the User to act on their behalf, and we may also ask the User to directly confirm their identity. We will respond to the User's request within the timeframe provided by applicable regulations.

Complaints

In case of complaints about how we process personal data, please contact us using the contact details below. Depending on their place of residence, the User may have the right to appeal our decision by contacting us using the contact details below or to file a complaint with the local data protection authority. A list of relevant supervisory authorities for data protection in the EEA can be found here.

International Data Transfer

We may transfer, store, and process the User's personal information outside their country of residence.

If we transfer the User's personal information outside the European Economic Area or the United Kingdom, we rely on recognized data transfer mechanisms, such as the European Commission's standard contractual clauses or equivalent agreements issued by the relevant supervisory authority in the United Kingdom, unless the data is transferred to a country deemed to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and inform the User of changes in accordance with applicable law.

Contact

For any questions regarding our privacy practices or this Privacy Policy, or to exercise any of the rights available to the User, please contact us by phone, email at evergreenshopping.info@gmail.com.

In accordance with applicable data protection regulations, we are the controller of the User's personal information.